Fulfillment
Pickup & delivery, one queue
Online orders drop straight into the same kitchen display (KDS) and POS as your in-house sales. No second tablet, no re-keying, no reconciliation at midnight. They settle in the same end-of-day reports, and order status flows back to the customer automatically.
★Same KDS, same reports — no second tablet.
A second tablet for online orders means two systems to watch.
When online orders live on a separate device, your kitchen has to split attention between screens, and your closing crew reconciles two sets of numbers. PatronWorks lands every order — online, counter, or delivery — in the same display and the same reports.
How it works
Simple where it counts.
Orders land in the KDS
The moment a customer places an online order — pickup or delivery — it appears on the kitchen display in its own queue, alongside dine-in tickets.
The kitchen works from one screen
There is no separate tablet or printer for online orders. The line sees everything together, with timing colors that show new, warn, and late so they know what needs hands.
Status flows back automatically
As the kitchen marks progress, the customer gets updated — and every transaction is settled in the same end-of-day reports as counter sales.
What's inside
Everything this covers.
One display for everything
Pickup, delivery, and dine-in share the same kitchen screen, each in its own queue, so nothing is fired to the wrong place.
- Online orders appear on the KDS alongside dine-in tickets
- Pickup and delivery have their own queues on the same screen
- No second tablet, no re-keying orders by hand
Reconciliation that adds up
Because online orders settle in the same POS as counter sales, your end-of-day reports include everything. No midnight spreadsheet to merge two systems.
- Online sales are part of the same Z-report and day close
- Payments and tender types tracked alongside in-house sales
- No separate marketplace dashboard to reconcile
Online orders are just orders
Because the storefront runs on the same menu and kitchen as your counter, an online order flows to the same display and the same reports as everything else — no reconciling a separate marketplace dashboard, and no commission carved off the top.
Good to know.
- Orders land in
- The same KDS as dine-in — pickup and delivery queues
- Reconciliation
- Included in the same end-of-day Z-report
- Second device
- None — one screen for the kitchen
- Customer updates
- Order status flows back to the customer automatically
Questions, answered.
Do I need a separate screen for online orders?
No. Online pickup and delivery orders appear on the same kitchen display as dine-in, each in its own queue.
How does reconciliation work?
Online sales are part of the same day-end reports as counter sales. There is no separate set of numbers to merge.
Does the customer get notified of progress?
Yes. As the kitchen marks an order, the status flows back to the customer automatically.
Explore more online-ordering features
Start running your restaurant on PatronWorks today.
14 days free, no credit card. Set up your POS, printer, and first crew member in minutes — or book a demo and we'll do it with you.